Returns & Exchanges
Online Purchases Only
Should you find it necessary to return an item, we will gladly accept returns within 30 days of purchase for a full refund, provided the item is returned in its original, unused condition with all original packaging and accessories.
Please include the completed return/exchange form with your shipment. For your protection, we recommend insuring your package for the full retail value. Attach the return label supplied on the bottom of the form. Once your return has been received and processed, you will receive a confirmation by email.
Items that have been engraved, embossed, monogrammed, custom ordered, or marked as Final Sale cannot be returned or exchanged.
If you need to exchange an item, please complete the return/exchange form and return the merchandise to us. Once the returned item has been received and inspected, we will ship the replacement, subject to product availability.
Damaged or Defective Merchandise
If your order arrives damaged or defective, please notify us within 48 hours of delivery and provide photographs of the item, the packaging, and the shipping carton.
After review, B.D. Jeffries will, at its discretion, repair or replace the item, issue store credit, or provide a refund.
As a courtesy, B.D. Jeffries will replace a damaged or defective item one time. If a replacement has already been provided, additional replacements will not be issued. Should the replacement not meet your expectations, it may be returned in accordance with this policy for a refund, less any applicable shipping charges. B.D. Jeffries is not responsible for providing multiple replacement items for the same order.
Furniture & Lighting Returns
Furniture and lighting require special handling and are subject to the following return policy:
- Returns must be authorized by B.D. Jeffries before being returned.
- Merchandise must be in new, unused condition and in its original packaging.
- Furniture and lighting returned in person to our store will incur to a 15% restocking fee.
- Furniture and lighting returned by freight or parcel shipment will be subject to restocking fees and return shipping charges.
- Delivery, freight, white-glove service, and shipping charges are non-refundable.
- Custom-order, made-to-order, and Final Sale furniture and lighting cannot be returned.
Sale Merchandise
All sale, clearance, and Final Sale merchandise is not eligible for return or exchange.
Returning a Gift
We are happy to exchange eligible gift items for merchandise of equal value or issue a B.D. Jeffries store credit that may be used in-store or by phone.
Sale, clearance, Final Sale, personalized, and custom-order merchandise cannot be returned or exchanged.
Pricing & Information Disclaimer
We reserve the right to update or modify these Terms & Conditions at any time. Please review these terms before making a purchase.
Product availability, pricing, descriptions, images, specifications, and delivery estimates are subject to change without notice. While we strive for accuracy, errors may occur. B.D. Jeffries reserves the right to correct errors, refuse or cancel orders, limit quantities, or discontinue products at any time.
Return Shipping Address
B.D. Jeffries
3736 B Roswell Road
Atlanta, GA 30342