Your privacy is very important to us. We've done our best to ensure the security and privacy of your transactions with us. Your credit card information and other personal data will be treated with the highest standards of safety, security features, and confidentiality.
Information You Provide
When placing an order, we will need your name, address, email address, phone number, and credit card number and expiration date. We use this information to process your order and create an account on our Web site. When you become a registered user of our site, you are automatically placed on our subscribe list. You are free to unsubscribe at any time.
If necessary we only share pertinent information with third parties such as financial institutions (to facilitate order processing) or shipping carriers (to facilitate delivery of an order). These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Information We Collect
There may be times (such as when you purchase or order a product, subscribe to a service, or to participate in contests, sweepstakes or promotions, etc.) when we ask you to provide certain contact information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, and other information. We may also maintain a record of your product purchases.
We use your contact information for internal purposes only, such as:
• confirming and tracking your order, subscription, or registration;
• analyzing preferences, trends, and statistics;
• informing you of our new products, services, and offers;
We process your contact information only in ways compatible with the purposes for which it was collected or authorized by you. To the extent necessary for such purposes, we take reasonable steps to make sure that your contact information is accurate, complete, current, and otherwise reliable with regard to its intended use.
If you access any of our websites or mobile applications with your log-in credentials from a social networking site (e.g., facebook or twitter) or if you otherwise agree to associate your account with us with a social networking site, we may receive personal information about you from such social networking site, in accordance with the terms of use and privacy policy of the social networking site. We may add this information to the information we have already collected from you via our stores, website and mobile applications.
Secure Shopping
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our web sites use Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only we are able to decode your information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.
We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.
If you're still concerned about ordering electronically, you can place your order by phone at 800-954-3004, Monday through Friday 10:00 a.m. - 6:00 p.m. (EST)
Opting Out Of Marketing And Direct Mail; Updating and Deleting Information About You
We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing from us, please let us know. You can call us at (800) 954-3004 or send us an email at [email protected] to make any changes. Please be sure to include your full name, email address, mailing address, and specifically what information you do not want to receive. If you would like to update or correct your email address, mailing address or other contact information with us please contact us the same way.
You may also click the designated link at the bottom of all email advertisements to be removed from future email updates.
Please note that any requests to remove or update your contact information may take up to five days for your email request and 6–8 weeks to process your postal mail request.
Cookies
When you visit our web sites, we send one or more "cookies" to your computer or other device. We may also use cookies in emails that you receive from us. A "cookie" is a small data file that is placed on the hard drive of your computer when you visit a web site. A "session cookie" expires immediately when you end your session (i.e., close your browser). A "persistent cookie" stores information on the hard drive so when you end your session and return to the same web site at a later date the cookie information is still available. Generally, we use cookies to improve the quality of our service when you visit our web site and other web sites of interest to you. We also use cookies to remind us of who you are, tailor our products, services and advertising to suit the personal interests of you and others, estimate our audience size, assist our online merchants to track visits to and sales at our web sites and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns.
Links to Other Sites
We may offer links to other sites. If you follow these links, please understand we are not responsible for the privacy issues and content of these linked sites. You should always read the privacy policy of a linked web site before disclosing any of your information on such web site.
Policy Changes
If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web sites, as applicable. Those changes will go into effect on the effective date posted in the notice and at the end of the revised Privacy Policy. The new policy will apply to all current and past users of our web sites and will replace any prior policies that are inconsistent. Your continued use of our web site or other services constitutes your acceptance of the practices described in the revised Privacy Policy.
Your Feedback
To help us improve our privacy policy and practice, please give us your feedback. You can call us at (800) 954-3004 or send us an email at [email protected].