B.D. Jeffries - Customer Service

Shipping and Delivery
We will ship in-stock items within 24-48 hours via UPS ground. We offer delivery service from UPS and Federal Express. Please allow 3-8 business days for delivery and 6-8 weeks for furniture delivery. Unfortunately, at this time we are unable to ship to P.O. Boxes or international addresses.

Charges for shipping are as follows:
$12 Regular UPS for the first item, $1 for each additional item
$18 UPS 2nd day for the first item, $2 for each additional item
$35 UPS Overnight for the first item, $2 for each additional item

*Fragile merchandise may require an additional packing charge as noted.
*Please note that all shipping charges are non-refundable unless a shipping error on our part has occurred.

Freight Collect
Oversized items that UPS cannot deliver may need to be shipped freight collect. Charges may vary depending on the size of the item and distance it has to travel. When selecting an item that requires shipping by common carrier, please call or e-mail our customer service department for a quote. Upon delivery of the merchandise the carrier will collect payment for shipping charges directly from you. Refusal of delivery or returns of freight collect merchandise will result in a restocking fee.

Damaged Deliveries
Every order is inspected and carefully packed. If you receive damaged merchandise, please save the original packing materials and call 1-800-954-3004 or e-mail customer service to arrange for pick-up and replacement of the damaged item. You will receive a return authorization number that should be put on the outside of the box.

Return/Exchange Policy
Should you find it necessary to return an item, we will gladly accept returns within 30 days of purchase for a full refund, provided that the item is returned to us in its original condition. Please send your purchase in its original packaging and fill out the enclosed return/exchange form. For your protection, we recommend that you insure your package for the full retail amount. Attach the label supplied on the bottom of the form. Upon completion of your return, we will e-mail you a confirmation. Unfortunately, items that have been engraved, embossed or monogrammed may not be returned.

If you need to exchange your item for any reason, please complete the return/exchange form and ship the item back to us. As soon as we receive the returned merchandise we will send the replacement.

Returning a Gift
We will be glad to exchange any item that you receive as a gift*. Just return it to the following address:

B.D. Jeffries Catalog Returns
45 Old Ivy Road
Atlanta, GA 30342

And include the item for which you would like to exchange it. If you prefer, we can give you a credit that can be used in the store or over the phone at a later date.

* Please note that items bought on sale cannot be returned or exchanged.

Gift Wrap
Let us wrap your gift in our signature box and grosgrain ribbon. Most of our products are available in gift boxes for an additional $3.00 per item.

Please specify when placing your order if you would like to have your purchase wrapped. We can also attach a hand written enclosure card with a personalized message at your request. You will have an opportunity to fill out this card during the checkout process. Unfortunately, gift wrapping is not available for oversized items such as antiques.

Gift Certificates
If you would like someone to choose their own gift, we do offer gift certificates. Unfortunately, at this time, the gift certificates cannot be redeemed in our online store. However, they can still be redeemed in one of our stores or through our 800 number (1-800-954-3004). We would be happy to enclose a catalog and a hand written personalized message.

Gift Registry
To create a gift registry:
Our gift registry allows you to select items on our site that you would like friends or family to purchase for you. To enter the gift registry section of our Web site, click on the gift registry button located in the upper right hand corner of every page. You can also access it by clicking on "Gifts" in the left navigation menu. In order to use this service, we ask that you first become a member. Once registered as a BDJ member, you may create a new registry and begin choosing items to add to it. This service will allow you to choose quantities as well as attributes of a particular item. You may go in anytime and modify your registry as long as you are logged in. We will update your records to reflect all purchases of the selected items. If for some reason, you would like to delete this event, simply click on the "delete registry" link found on the My Registry page.
To view a gift registry:
If you would like to check our gift registry to see if someone you know is registered, click the gift registry button located in the upper right hand corner of every page. Click search registry. Type the person's name in the box and a listing of closest matches will appear. Select the appropriate name and search through their registry until you find the perfect gift. You may select any item in the list and add it to your shopping cart. You may also choose to have your item gift wrapped and sent directly to the registrant with a personalized gift card.

Gift Reminder Service
B.D. Jeffries makes your busy life easier with our gift reminder service. It's simple to use. Put in important dates of events that you need to remember such as birthdays, anniversaries, weddings and holidays. We will automatically send you an e-mail reminder 14 days prior to the occasion. Keep the reminder e-mail until you buy the gift and hopefully you will never miss an important date again.

Wish List
See something you would like on our site? Just select the item(s) and click add to wish list on the product description page. You may then enter an e-mail address (up to 2 people at a time) of anyone who you want to receive your wish list. Your wish list will automatically be sent to that person. It's that easy! So, to misquote the Stones, "You can always get what you want!"

Personalization
To personalize your item, we offer engraving, monogramming or embossing where applicable. Please allow an additional 2 to 3 weeks for delivery. There will be a $10 charge per item for embossing or engraving. Monogramming incurs $15-$20 charges. Any item requiring over 11 letters will incur an additional $3 charge per letter.
Please enter initials in the order you would like them to appear on the item. For example, if you would like your last name to appear in the middle for a monogram, enter your first initial, last initial, and middle initial in that order to ensure the correct monogram.

Payment
B.D. Jeffries accepts VISA, MasterCard, American Express and Discover. At this time we do not accept cash, checks or CODs.

Sales Tax
A 7% sales tax will be added to all orders shipped to Georgia addresses, and a 6.5% sales tax will be added to all orders shipped to North Carolina.

Catalog
To request a copy of our catalog or to send a copy to a friend, please subscribe or call our customer service department at 1-800-954-3004.

Unsubscribe

If you would like to unsubscribe yourself from our mailing list, please e-mail us at unsubscribe@bdjeffries.com.

E-mail:	customerservice@bdjeffries.com
Telephone:	1-800-954-3004
Fax:	404-355.1474